Approving Deal Reg Doesn't Create Opportunity When Primary Contact Is Entered As Text Only
Last updated on AUGUST 29, 2017
Applies to:Oracle Fusion Sales Cloud Service - Version 184.108.40.206.0 and later
Information in this document applies to any platform.
On : 220.127.116.11.0 version, Partner Management
PRM: Approving Deal Reg doesn't create Opportunity when Primary Contact is entered as text only
We've noticed a couple of instances where approved Deal Reg does not create an Opportunity - troubleshooting this has found that this is due to the Contact only being entered as text in the Primary Contact field. If the Partner chooses a Contact record, or creates a new one properly, the Deal approval and subsequent creation of Opportunity works as expected.
Deal Registration should not be created if the Contact info is not valid
The issue can be reproduced at will with the following steps:
1. Create Deal Reg as Partner
2. Enter free text into OOTB Contact field
3. Tab-out of the Contact field and entry is saved
4. Submit for approval
5. CAM then approves. Status is approved
6. No Opportunity is created
Repeat as above, but replace the Contact Text with a real Contact and everything works fine.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms