Approving Deal Reg Doesn't Create Opportunity When Primary Contact Is Entered As Text Only (Doc ID 2301930.1)

Last updated on AUGUST 29, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Partner Management

ACTUAL BEHAVIOR
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PRM: Approving Deal Reg doesn't create Opportunity when Primary Contact is entered as text only

We've noticed a couple of instances where approved Deal Reg does not create an Opportunity - troubleshooting this has found that this is due to the Contact only being entered as text in the Primary Contact field. If the Partner chooses a Contact record, or creates a new one properly, the Deal approval and subsequent creation of Opportunity works as expected.

EXPECTED BEHAVIOR
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Deal Registration should not be created if the Contact info is not valid


STEPS
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The issue can be reproduced at will with the following steps:
1. Create Deal Reg as Partner
2. Enter free text into OOTB Contact field
3. Tab-out of the Contact field and entry is saved
4. Submit for approval
5. CAM then approves. Status is approved
6. No Opportunity is created

Repeat as above, but replace the Contact Text with a real Contact and everything works fine.


Cause

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