Texts in double byte chars in report show messy codes when downloading it with PDF

(Doc ID 2302239.1)

Last updated on AUGUST 29, 2017

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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 If download a report with PDF format, all the texts in double byte chars like Japanese or Chinese appear in messy codes in the PDF file.
 

EXPECTED BEHAVIOR
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In PDF, there should not be messy codes for texts in double byte chars.

STEPS
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The issue can be reproduced at will with the following steps:
1. Change your CRMOD to Japanese or Chinese, then log out and log in.
2. Run any report.
3. Click Printer Friendly at the bottom of the report.
4. Click PDF and save it.
5. Open the PDF, you will see all the texts in Chinese or Japanese appear in messy codes no matter if the text is Table Title, Table Head or Data.

Cause

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