Not Able To Save The Custom Layouts In CX Cloud Mobile App (Doc ID 2302319.1)

Last updated on SEPTEMBER 16, 2017

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to add Activities to Navigator in Mobile app, the following error occurs.

ERROR
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Sorry! An unexpected error occurred, your application could not be saved. Please contact System Administrator/Support for further assistance.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login into application
2. Navigate to Application Composer
3. Select "Sales" from Application drop-down
4. Click on "Mobile Application setup"
5. Click on "Activities" object and try to drag and drop on mobile app
6. Above error message appears and a prompt is appearing to save an Excel file

Cause

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