Site Map Icons are Empty When Pressing F5 (refresh) in IE Or Navigating To Another URL And Back Again

(Doc ID 2302676.1)

Last updated on AUGUST 30, 2017

Applies to:

Siebel CRM Base for Clinical Trial Management System Cloud Service - Version 8.1.1.10 and later
Information in this document applies to any platform.

Symptoms

On : Siebel CRM Open UI

ACTUAL BEHAVIOR
---------------
The application level buttons (site map, target list, reports) are not shown

EXPECTED BEHAVIOR
-----------------------
The application level buttons (site map, target list, reports) should be downloaded

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to the application
2. The application level menu buttons are not seen. Placeholders are seen but not the actual font

The issue can also be re-created by using IE and pressing F5 or refresh. Alternatively navigating to another URL and returning to the eclinical application causes the issue

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see which application level button to press as the UI is not rendered correctly

Cause

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