While Creating New or Editing Existing Record Receiving Generic Error After Clicking Save (Doc ID 2302711.1)

Last updated on SEPTEMBER 05, 2017

Applies to:

Primavera Unifier Cloud Service - Version 17.4 to 17.7 [Release 17.4 to 17.7]
Information in this document applies to any platform.

Symptoms

On Unifier : Version 17.4

Receiving the Generic System error below when attempting to create a new record or Save a record after an update.

ERROR
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"Unifier Notification The system could not process your request. Logging in again may help in some cases. Contact your System Administrator if you are still having problems".


STEPS
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The issue can be reproduced at will with the following steps:
1. Log into the Unifier Environment as a User with Business Process create permissions.
2. Navigate to the appropriate workspace, Create a new record and SAVE.
4. Receive the error noted above.
5. Edit an existing record and click Save will also reproduce the error.

Cause

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