The Proxy Server Did Not Receive a Timely Response From the Upstream Server

(Doc ID 2302929.1)

Last updated on MARCH 16, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to log into the cloud environment, the following error occurs.


The proxy server did not receive a timely response from the upstream server.


The issue can be reproduced at will with the following steps:
1. Log into the Primavera Cloud Portal
2. Click on the P6 icon.
3. See the spinning wheel then eventually a Gateway Timeout and above error.




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