When Create new Journal and Open Journal, An application error has occurred (Doc ID 2303173.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Oracle Fusion General Ledger Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Create and Manage Journals

When attempting to access create or manage journal
the following error occurs.

ERROR
-----------------------
An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 7, Server Domain: FinancialDomain, Server Instance: GeneralLedgerServer_HA, Application Name: LedgerApp.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.navigate to create journal
2. create a journal and click any button


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete journal

Cause

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