My Oracle Support Banner

Dependents Dropping Off On Processing Subsequent Life Events (Doc ID 2303224.1)

Last updated on JANUARY 16, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Manage Benefits

ACTUAL BEHAVIOR
---------------
Processing a subsequent LE de-enrolls dependents.

EXPECTED BEHAVIOR
-----------------------
Subsequent LE should not de-enroll dependents.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Process any LE



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.