Users When Changing Their Timezone Are Showing Up On The Tables As Null. (Doc ID 2303446.1)

Last updated on SEPTEMBER 02, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

Users when changing their timezone are showing up on the tables as null.

When a user changes their timezone from UTC to the correct timezone it will then show up null when we try to pull this from the table using getSecurityContext. Prior to the upgrade to R12 this process worked fine.

ERROR
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Null Pointer Exception




STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Activities
3. Create new activity
4. Save and Continue
5. Watch for the field if there is an error
6. A null pointer exception is updated in the custom field.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, script is failing and the functional requirement related to meeting the cutoff in the system is broken

Cause

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