User Cannot Merge Two Account Records

(Doc ID 2303704.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.

Symptoms


User is unable to merge two Account records.
When attempting to merge the main account with the duplicate, an 'Access Denied' error is produced.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms