User Receiving A Null Pointer Error On Create Account (Doc ID 2303755.1)

Last updated on SEPTEMBER 03, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

When attempting to create an account,
the following error occurs.

ERROR
-----------------------
java.lang.NullPointerException


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Accounts.
2. Click the "Create an Account" button
3. Fill out the form.
4. Click either "Save and Continue" or "Save and Close"
5. Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create new accounts

Cause

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