Outlook: Cannot Install Package (Doc ID 2303992.1)

Last updated on SEPTEMBER 13, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On: 11.1.11.1.0 version, Microsoft Outlook

When attempting to update the Outlook package, the following error occurs.

ERROR
-----------------------
"children.length' a la valeur Null ou n'est pas un object.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Outlook
2. Try to update with new package
3. Above error appears

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users unable to apply the customization package and synchronize the data

Cause

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