Error: "Unable To Load Data. KEY NOT FOUND: dialogs.unknownError" When Accessing the Cloud Admin Tool (Doc ID 2304230.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.5 and later
Information in this document applies to any platform.


When a user attempts to log into the Cloud Administration portal, the following error occurs:

Unable to load data
KEY NOT FOUND: dialogs.unknownError

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. https://customer-cloud-url
2. Provide login credentials.
3. On Dashboard page, choose Cloud Administration portal.




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