Error: "Unable To Load Data. KEY NOT FOUND: dialogs.unknownError" When Accessing the Cloud Admin Tool

(Doc ID 2304230.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.5 and later
Information in this document applies to any platform.

Symptoms

When a user attempts to log into the Cloud Administration portal, the following error occurs:

Error:
Unable to load data
KEY NOT FOUND: dialogs.unknownError

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

  1. https://customer-cloud-url
  2. Provide login credentials.
  3. On Dashboard page, choose Cloud Administration portal.

Cause

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