Receive Blank Window White Screen When Clicking Territories

(Doc ID 2304310.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Territory Management, Quotas
Can't access Active Territories page
Tried with 2 different browsers, when Territories is selected from the Navigator, the page is blank and nothing happens.

ERROR
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Blank screen

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Click on Navigator> Territories
3. Receive blank screen

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access the Territories page.

Cause

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