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Cloud Users Unable to Login to P6 EPPM Web or P6 Professional (Doc ID 2304375.1)

Last updated on SEPTEMBER 30, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to P6 EPPM Web Cloud Environment,
the following error occurs.

ERROR
-----------------------
System error. Please re-try your action. If you continue to get this error, please contact the Administrator.

When attempting to login to P6 Professional via CloudConnect,
the following error occurs.

ERROR
-----------------------
Invalid username or password.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access Primavera P6 EPPM Cloud Environment.

Cause

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In this Document
Symptoms
Cause
Solution


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