Cloud Users Unable to Login to P6 EPPM Web or P6 Professional

(Doc ID 2304375.1)

Last updated on SEPTEMBER 14, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to P6 EPPM Web Cloud Environment,
the following error occurs.

System error. Please re-try your action. If you continue to get this error, please contact the Administrator.

When attempting to login to P6 Professional via CloudConnect,
the following error occurs.

Invalid username or password.

The issue has the following business impact:
Due to this issue, users cannot access Primavera P6 EPPM Cloud Environment.




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