Address Cleansing Batch For Canada Is Updating The State Field Instead Of Province Field (Doc ID 2304430.1)

Last updated on SEPTEMBER 05, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Data Quality, Customer Hub

ACTUAL BEHAVIOR
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When running a batch address cleanse, it is wiping out the Province value and putting it in the state (for Canada).

EXPECTED BEHAVIOR
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It is expected that whatever value was in Province would be cleansed, and a value would remain in Province and not wiped out and replaced into State

STEPS
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The issue can be reproduced at will with the following steps:
1. Run Batch Address Cleanse
2. See results

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are cleansing their data and the data is getting put into the wrong fields.

Cause

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