Replies from wechat account are missing (Doc ID 2304514.1)

Last updated on SEPTEMBER 05, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Customer can see the messages from users in engage. But, can't see the reply from their side. For example, in attachment, we can see the messages from user, but we can't see the replies 

 

Solution

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