Gateway Timeout Issue when Generating Compensation statement for a Large Population (Doc ID 2304583.1)

Last updated on SEPTEMBER 06, 2017

Applies to:

Oracle Fusion Workforce Compensation Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, .Manage Compensation

Gateway Timeout Issue

When users are trying to generate letters within Workforce Compensation for a large population users are receiving a Gateway Timeout Issue.

URL:https://ebpm.hcm.us2.oraclecloud.com/hcmCompensation/faces/FndOverview?_adf.ctrl-state=xf6llo80y_104&fnd=%3B%253BfromAdmin%253DY%3B%3B%3Bfalse%3B256%3B%3B%3B&fndGlobalItemNodeId=itemNode_manager_resources_workforce_compensation&fndTaskItemNodeId=HcmCompWorkbenchPlanOverview
 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Open 'Workforce Compensation'
2) Select 'Tasks' then 'Act as Proxy Manager'
3) Enter 'Michael Clarke' as the name
4) Under Plan, select 'FY17 Annual Compensation Cycle F17'
5) Select 'Communications' tab
6) Select 'Generate Statements' then 'All Workers'


Cause

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