Cannot Access Cloud Administration - Error: Unable To Load Data. Unable to Load Users. Null (Doc ID 2304634.1)

Last updated on SEPTEMBER 06, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to open the Cloud Administration page,
the following error occurs.

ERROR
-----------------------
unable to load data
unable to load users null

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open the Cloud Administration page.

Cause

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