OSN Documents are Failing to Upload, Show Blank Screen for Preview, and Download Throws "This site can't be reached" or "Page not Found" errors (Doc ID 2304821.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Oracle Social Network Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

In  Oracle Social Network (OSN) Release 12

Documents do not upload, preview, or download.
This occurs for all documents (unless they contain almost nothing and are very tiny) and for all users.


During attempt to Preview:

 The GUI Shows blank window where the document would normally present in the osn side.


During attempt to download:
 

The GUI throws error

(Chrome):
This site can't be reached
  The webpage at https://osn.../osn/fc/DocumentDownloadApi/:xxxxxx might be temporarily down or it may have moved permanently to a new web address.
  ERR_INVALID_RESPONSE

(IE):
The webpage cannot be found Http 400

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms