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Unable To Access URL Attachment In The Email - Error 404--Not Found (Doc ID 2304883.1)

Last updated on AUGUST 09, 2018

Applies to:

Oracle Fusion Expenses Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Supplier Qualification Management Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Oracle Fusion Payables Cloud Service - Version 11.13.18.02.0 to 11.13.18.02.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

When attempting to open an attachment link in a workflow email,
the following error occurs.

ERROR
 


The issue can be reproduced at will with the following steps:
1. The setup is as follows:

MAX_NUMBER_OF_EMAIL_ATTACHMENTS : 50
MAX_SIZE_OF_EMAIL_ATTACHMENTS_IN_KB: 10000 (10MB)


2. For some requests, users receive  a PDF attached to the e-mail and  can view the attachment with no problem.  For others there is no attachment, and when the user clicks on the “URL Attachment” link at the bottom of the e-mail, he gets the “Error 404” message found below after logging in to Fusion Applications.

 


Changes

 

Cause

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