Account Territory Team Member Cannot Update The Account Name (Doc ID 2305411.1)

Last updated on SEPTEMBER 09, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Customer has set up condition HZPARTIESZCM39.
This Grant is intended to allow members of a territory team to edit any account that is associated with that territory.
However, this is not working. Customer is only able to view records - not edit them.

EXPECTED BEHAVIOR
-----------------------
Customer expects to be able to edit the accounts in a territory that is related to their territory team.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot properly delegate roles and responsibilities.

Cause

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