CrmCommonReferenceService -> FindEntity Is Very Slow

(Doc ID 2305428.1)

Last updated on SEPTEMBER 09, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
FindEntity is working very slow


EXPECTED BEHAVIOR
-----------------------
FindEntity should be working in a reasonable time.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open SOAP UI
2. https:<URL>:443/foundationCustExtn/CrmCommonReferenceService -> findEntity
3. Execute payload for findEntity
4. It takes 10-15 secs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot work and get responses in timely manner

Cause

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