After Updating A Contact And Returning To The Landing Page, The PrimaryPhoneNumber Field Disappears (Doc ID 2305744.1)

Last updated on SEPTEMBER 09, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Phone disappears upon updating a contact

EXPECTED BEHAVIOR
-----------------------
Phone shouldnt disappear as it has not been changed

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to sales cloud
2. Navigate to Contacts-> Drilldown on a contact-> update and save.
3. Watch out for the phone

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot work contact data correctly as phones disappear

Cause

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