Getting 401-Unauthorized error while navigating to Run Diagnostics page

(Doc ID 2306066.1)

Last updated on DECEMBER 05, 2017

Applies to:

Oracle Fusion General Ledger Cloud Service - Version 11.13.17.05.0 and later
Information in this document applies to any platform.

Symptoms

Getting 401--Unauthorized error when accessing "Run diagnostic tests" page.

STEPS
1.Login to fusion applications.
2.Click on User Name drop down on the top right hand side.
3.Select 'Run diagnostics tests' link.
4.Navigating to 401--Unauthorized error page.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms