Global Search Takes 60+ Seconds And Gives Error FND-6602

(Doc ID 2306143.1)

Last updated on SEPTEMBER 24, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

Global Search takes 60+ seconds and gives error FND-6602


ERROR
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FND-6602 The search results may be incomplete because some applications are not currently available for search.




STEPS
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The issue can be reproduced at will with the following steps:
1) Login to Sales Cloud
2) In Global Search enter string
3) Click to search
4) after approx 60 seconds no search results are returned and error FND-6602 is shown

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot search for accounts

Cause

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