Error When Setting up Real-Time Integrations Using the HTTP Post Method [Exception occurred while sending xml to company [COMPANYNAME] (500) Internal Server Error : Unknown cause]

(Doc ID 2306621.1)

Last updated on SEPTEMBER 27, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R2 and later
Information in this document applies to any platform.

Symptoms

When trying to setup a Real Time Integration to trigger an integration automatically to a Web Services receiver server, using the Connectivity method as HTTP Post, an error 500 is displayed if trying to perform Send Integration XML.

Exception occurred while sending xml to company COMPANYNAME (500) Internal Server Error : Unknown cause

 

From the bm.log the following can be found:

31 Aug 2017 06:24:37,077 [ERROR] com.bm.xchange.util.HttpUtil.readDataFromConnection(HttpUtil.java:663) - Error in retrieving data from partner site.
java.io.IOException: Server returned HTTP response code: 500 for URL: http://SERVERURL
[...]
Caused by: java.io.IOException: Server returned HTTP response code: 500 for URL: http://SERVERURL
31 Aug 2017 06:24:37,099 [ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:2143) - Exception occurred while sending xml to company COMPANYNAME
(500) Internal Server Error : Unknown cause
31 Aug 2017 06:24:37,099 [ERROR] com.bm.xchange.ui.AbstractPage.reportError(AbstractPage.java:2145) - Reporting Runtime error (class com.bm.xchange.db.BusinessLogicException): Exception occurred while sending xml to company COMPANYNAME
(500) Internal Server Error : Unknown cause

Changes

Real-Time Integrations were set up to do a HTTP Post.

Cause

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