Resource Manager Name Displaying as " ; " (Semicolon) on the Resource Listing Page in Instantis EnterpriseTrack (Doc ID 2306664.1)

Last updated on SEPTEMBER 12, 2017

Applies to:

Instantis EnterpriseTrack - Version 16.1.0.1 and later
Instantis EnterpriseTrack Cloud Service - Version 16.1.0.1 and later
Information in this document applies to any platform.

Symptoms

Resource Manager is displaying as ";" if the Resource Manager has a special character such as " ' " in the name. Example "O'Brian"

EXPECTED BEHAVIOR
-----------------------
Resource Manager should display properly regardless of naming convention of name

STEPS
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The issue can be reproduced at will with the following steps:

  1. Log into Instantis EnterpriseTrack
  2. Navigate to the Resource Listing page
  3. Locate a Resource with a Resource Manager that has a " ' " symbol within their name
  4. Resource Manager name displays as " ; " instead of the actual Resource Managers name

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot accurately see the assigned Resource Managers to Resources on the Resource Listing page

Changes

 

Cause

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