Unable to edit/print letters downloaded from Argus Case using Latest Version of word (example : 2016) in protected view (Doc ID 2306672.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

Customer is unable to print the letter downloaded from Argus Safety case using a latest word version.

As per customer's data attachment;

1) Letters are uploaded to Argus Cases

2) Users clicked on letter icon under Case form>Activities tab and further selected 'Open' Option

3) The letter was opened in the latest version of the word on user system (example : 2016)

4) However the letter opened in protected view (i.e 'enable editing' was prompted on top of letter)

5) Upon clicking the 'enable editing' option the word document then displayed 'Login field' which is unrelated/can't be bypassed

Cause

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