Error 403--Forbidden Seen While Creating Leads And Opportunities

(Doc ID 2307056.1)

Last updated on SEPTEMBER 21, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

11.12.1.0.0 version, Extensibility

ACTUAL BEHAVIOR
---------------
When you try to access opportunity/leads, following error is seen:
Error 403--Forbidden

From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

10.4.4 403 Forbidden

The server understood the request, but is refusing to fulfill it. Authorization will not help and the request SHOULD NOT be repeated. If the request method was not HEAD and the server wishes to make public why the request has not been fulfilled, it SHOULD describe the reason for the refusal in the entity. This status code is commonly used when the server does not wish to reveal exactly why the request has been refused, or when no other response is applicable.



EXPECTED BEHAVIOR
-----------------------
There should be no error

STEPS
-----------------------

1) Login into the CRM application
2) Go to Sales>> opportunities
3) Error can be seen

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Customer is unable to use the application

Cause

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