MFT Services are not coming up during start up from MyServicePortal

(Doc ID 2307078.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Managed File Transfer Cloud Service - Version 16.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 16.1.3 version, General issues

ACTUAL BEHAVIOR
---------------
MFT CS instance is not accessible (both browser and also not able to ping)

EXPECTED BEHAVIOR
-----------------------
MFT Instance should be accessible

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access MFT Instance

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access their MFT instances

Changes

 

Cause

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