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Error: "Application Cannot be Started. Contact the Application Vendor." When Installing or Upgrading P6 Professional Using ClickOnce (Doc ID 2307085.1)

Last updated on OCTOBER 03, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.9.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to upgrade or install P6 Professional ClickOnce, the following error occurs.

ERROR
-----------------------
Application cannot be started. Contact the application vendor.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the Oracle Cloud Portal
2. Click the link to install P6 Professional using ClickOnce
3. Issue occurs

Changes

 

Cause

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