Cannot See Transaction Level Note on Notes Tab in Collections

(Doc ID 2307238.1)

Last updated on OCTOBER 04, 2017

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Manage Collections-Manage Customer Data

ACTUAL BEHAVIOR
---------------
Cannot see Transaction Level Collections notes in the Collections 'Notes Tab'

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Advanced Collections

2. Query customer account

3. View Notes Tab

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see collections notes created if navigating to Note Tab.

Cause

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