Unable To Access The Site Due To UI Freeze (Doc ID 2307302.1)

Last updated on SEPTEMBER 14, 2017

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Store Administration


There is a publishing error pop up on the admin console.

ERROR
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Publishing Error
Publishing has encountered a serious error. Please contact Oracle Customer Support.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to test environment
2. Error Message pop up comes up 'Publishing has encountered a serious error. Please contact Oracle Customer Support.'

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are getting errors right after login to their environment.

Cause

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