HTTP 500 Or Internal Server Error When Logging Off Analytics Admin

(Doc ID 2307341.1)

Last updated on OCTOBER 13, 2017

Applies to:

Primavera Analytics Cloud Service - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to log off Analytics Admin from Cloud the following error occurs.

ERROR
-----------------------
https://<Host name or IP address>/p6rdb/etl/logout.jsp

HTTP 500
This website cannot display the page.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log off Analytics Admin then the web page shows above error.

Changes

 

Cause

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