My Oracle Support Banner

Timer Error on Transition Rule [Error while performing commerce timer for XXXX : Could not perform Action: XXXXXXX] (Doc ID 2307607.1)

Last updated on JANUARY 29, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2016 R1 and later
Information in this document applies to any platform.

Symptoms

If a timer runs an action which triggers a transition rule and sends a notification email with attachments, the transition triggered by the timer will not finish and the email will not send.

An additional error can be found in the bm.log:

Error while performing commerce timer for XXXX : Could not perform Action: XXXXXXX
There was an error during print. Please see print logs.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.