Timer Error on Transition Rule [Error while performing commerce timer for XXXX : Could not perform Action: XXXXXXX]

(Doc ID 2307607.1)

Last updated on DECEMBER 06, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2016 R1 and later
Information in this document applies to any platform.

Symptoms

If a timer runs an action which triggers a transition rule and sends a notification email with attachments, the transition triggered by the timer will not finish and the email will not send.

An additional error can be found in the bm.log:

Error while performing commerce timer for XXXX : Could not perform Action: XXXXXXX
There was an error during print. Please see print logs.

Changes

 

Cause

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