Broken Home Page and Missing Files on Environment

(Doc ID 2308176.1)

Last updated on SEPTEMBER 29, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2016 R1 and later
Information in this document applies to any platform.

Symptoms

When accessing the environment, multiple issues are seen:

  1. The Home Page is missing all images.
  2. The CSS is not applied to any part of the site.
  3. All files in the File Manager are marked as missing.
  4. Any SSO settings that were initially present are now missing.
  5. The Header and Footer of the site is missing.

Changes

A scheduled maintenance was performed on the data center these sites were present on.

Cause

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