Getting the session time out error while creating quote from opportunity

(Doc ID 2308257.1)

Last updated on SEPTEMBER 17, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, CX Integration

Error while creating quote from Opportunity

Getting the session time out error while creating quote from opportunity.

ERROR
-----------------------
Your Session has timed out.
You do not have permission to view the page you were trying to access
You have entered unsupported characters on the url like '<' or '>'




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log to OSC
2. Go to Opportunity
3. Drill down on a opportunity
4. Go to Quotes Subtab
5. Click on create Quote
6. Notice the error page with this error text

Your Session has timed out.
You do not have permission to view the page you were trying to access
You have entered unsupported characters on the url like '<' or '>'

BUSINESS IMPACT
-----------------------
Users can not create quotes




Cause

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