Orders Submitted by Agent Are Missing from Customer's Order Management System

(Doc ID 2308526.1)

Last updated on SEPTEMBER 21, 2017

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Orders submitted by agents are not seen in customer's order management system (OMS) until a few days later. However, these orders do show up in agent console instantly with SUBMITTED status. All properties of the orders look perfectly correct.

Cause

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