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User With Custom Role is Not Able to Log in When He Has No Acces to the Default Object in CX Cloud Mobile (Doc ID 2308561.1)

Last updated on NOVEMBER 30, 2019

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, CX Mobile Application

Not able to log in with custom role into the CX Cloud app.
The custom role have the privilege "Access Mobile CRM", but when logging in, we get either get the error message as attached, or it hangs (like in the 2nd sceenshot)

(1) Feil: Finner ikke funksjonen med ID-en Organization (ENG: Error: The function with the ID Organization cannot be found)
(2) Step 2 of 2 - Authorization in progress - Loading application content

The issue can be reproduced at will with the following steps:
1. Attempt to login
2. Receiving either error or application hangs loading content.

The issue has the following business impact:
Due to this issue, users cannot use the CX Cloud App.




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