SSN Reflection On Benefits > Contacts Page VS Manage Person > Contacts Page

(Doc ID 2308697.1)

Last updated on NOVEMBER 30, 2017

Applies to:

Oracle Fusion Benefits Cloud Service - Version and later
Information in this document applies to any platform.


SSN Reflection on Benefits > Contacts page VS Manage Person > Contacts page

Client has noticed an issue with SSN not being consistent in Benefits > Contact page vs Manage Person > Contacts page.

1. If they create a contact through Benefits > Contacts:
  a) they can see SSN on Benefits > Contact page but Can't see the SSN on Manage Person > Contacts page.
  b) they can still see the SSN from Manage Person > Contacts page by clicking on Hyperlink - Go to manage person for the 'Contact name'

2. If they Add Contact directly through Manage Person, it is vice a versa
  a) SSN would show up in Manage person but not on Benefits > Contacts.

Client would to see consistency for SSN to show up in both the pages.
This issue is noticed both in TEST and Production but attaching screenshots from TEST.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms