Time to Respond Reports Available through Listen and Analyze

(Doc ID 2308991.1)

Last updated on SEPTEMBER 25, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

On : NA version, Listen and Analyze

Is there a report in SRM that allows an account to get an indication of the message response times of SRM users for Engage. This would be the time it takes for a service agent (SRM user) to respond to an incoming message through the Engage dashboard.

 

Solution

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