Click Data Not Appearing for Facebook Posts in Publish Post Grid

(Doc ID 2309408.1)

Last updated on SEPTEMBER 25, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Publish

ACTUAL BEHAVIOR
---------------

User has reported that click data is not available for Facebook posts in the Publish post grid since the 12th of August.

EXPECTED BEHAVIOR
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Click data should be present in post grid.

STEPS
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The issue can be reproduced at will with the following steps:
Visit post grid, visit post IDs noted in service request, verify that click data is missing from post grid.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot rely on grid for click activity on posts.

Cause

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