Contact Import with Arabic Characters

(Doc ID 2309491.1)

Last updated on SEPTEMBER 21, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms


Customer has more daily imports for Contacts and Leads.
When creating Contacts by import they need to create contacts with Non English characters.
They are facing issues with saving the file in UTF-8 format from Excel.

It seems that saving a file in Excel in UTF-8 format is not working fine as "??????" characters are seen when opening the file after the Save.

As customer runs imports on daily basis they would like to know if there is a way to avoid this issue.

Cause

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