Custom Field - Unable To Edit

(Doc ID 2309597.1)

Last updated on SEPTEMBER 24, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Custom Field - Unable to Edit

Customer created a custom field on the Account object.
Added a groovy script to allow only admins or users  to be able to edit the field.
Admin1 can edit the field but user Admin2 is unable to.


EXPECTED BEHAVIOR
-----------------------
Sales Rep needs to be able to edit the accounts

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud as Admin2
2. Navigate to Accounts -> AccountA1
3. Click on Profile -> Not editable

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Admin2 cannot edit accounts





Cause

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