Sales Quota Import Is Stuck

(Doc ID 2309616.1)

Last updated on SEPTEMBER 28, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Territory Management, Quotas

ACTUAL BEHAVIOR
---------------
Sales Quota import is stuck

In the CCPA-TEST environment, logged in as TGRIFFIN (an administrator role), at 1:29 AM Pacific Time, I imported a Sales Quota zipped file containing the four sales quota files (attached). It is currently 10:52 AM Pacific Time - this has been "running" for 9.5 hours. Previous imports of quota for the territories in this environment have taken about 80 minutes.



EXPECTED BEHAVIOR
-----------------------
Customer expects the import of Sales Quotas to complete in under 2 hours.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as admin
2. Imported a Sales Quota zipped file containing the four sales quota files (attached).
3. Processing is running for over 9 Hours.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import Sales Quotas in the application.

Cause

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