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Intermittent Failure Of Analytics Metric Reports API Request (Doc ID 2310212.1)

Last updated on OCTOBER 03, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : NA version, Social Station

Intermittent failure of Analytics Metric Reports API request

There is an occasional failing of the rest API call to post a metric report in SRM. The status being returned is 502 Bad Gateway.

502 Bad Gateway

The following rest API call is being sent (note I’ve removed the token for security purposes):

curl -X POST \ \
  -d ' { "reportType":"discrete", "bundleId":25502, "resources":[{"id":205223}], "metrics":[{"metric":"page_engaged_users"},{"metric":"page_consumptions"},{"metric":"page_stories_by_story_type"},{"metric":"page_storytellers_by_story_type"},{"metric":"page_consumptions_by_consumption_type"},{"metric":"page_negative_feedback_by_type"},{"metric":"page_storytellers_by_city"},{"metric":"page_storytellers_by_country"},{"metric":"page_storytellers_by_locale"},{"metric":"page_storytellers_by_age_gender"},{"metric":"page_storytellers_by_age_female"},{"metric":"page_storytellers_by_age_male"},{"metric":"page_impressions_paid"},{"metric":"page_impressions_organic"},{"metric":"page_impressions_viral"},{"metric":"page_impressions_by_story_type"}], "reportedAtStart":"2017-01-01", "reportedAtEnd":"2017-01-31" }'

Multiple failures should be visible in the backend logs, please check during the dates 14-Aug-15-Aug.


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