Topic stopped Bringing Results From A Certain 'Message Board' Type Of Turkish Site

(Doc ID 2310259.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

ACTUAL BEHAVIOR
---------------
www.sikayetvar.com is a widely used site by the consumers to report any complaints they have regarding a product or service from different brands in Turkey.
It is already added to webcrawl. but the topic is not picking up messages containing valid keywords.

Topic Name: ┼×ekerbank
Missed messages:
https://www.sikayetvar.com/sekerbank-kampanyadan-kazanmis-oldugum-puan-kartima-yuklenmedi
https://www.sikayetvar.com/sekerbank-haksiz-kesinti-yapiyorlar
https://www.sikayetvar.com/sekerbank-kart-aidat-ucreti-kesti
https://www.sikayetvar.com/sekerbank-kapatilmis-kredili-mevduat-hesabi-borc-cikartildi


EXPECTED BEHAVIOR
-----------------------
Messages should be picked.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Topic analysis
2. Mentioned site is not found between mentions.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users miss important messages from a very important site.

Cause

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