My Oracle Support Banner

Unable To Login To Trial Environment (Doc ID 2310316.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Unable to login to this env cps-xxxxxxxx using IOS Mob App & Desktop App

User (xxxxxxxx) is unable to login to this environment cps-gsexxxxxxxx using IOS Mobile Application and Desktop Application as well.

"When I try to sign in from the ios mobile app or the desktop app I got error messages which prevents me from signing in.
I used this service url :  https://documents-xxxxxx.documents.xxx.xyz.com


Error on IOS :
Connection Error, A server with the specified hostname could not be found.

Error on Desktop :
There's a problem communicating with the service. This issue may be temporary, so retrying may solve the issue.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.