Unable To Login To Trial Environment
(Doc ID 2310316.1)
Last updated on JULY 06, 2020
Applies to:
Content and Experience Cloud Service - Version 14.1.0.0.0 and laterContent and Experience Cloud Classic - Version 18.1.2 and later
Content and Experience Cloud - Version N/A and later
Information in this document applies to any platform.
Symptoms
Unable to login to this env cps-xxxxxxxx using IOS Mob App & Desktop App
User (xxxxxxxx) is unable to login to this environment cps-gsexxxxxxxx using IOS Mobile Application and Desktop Application as well.
"When I try to sign in from the ios mobile app or the desktop app I got error messages which prevents me from signing in.
I used this service url : https://documents-xxxxxx.documents.xxx.xyz.com
Error on IOS :
Connection Error, A server with the specified hostname could not be found.
Error on Desktop :
There's a problem communicating with the service. This issue may be temporary, so retrying may solve the issue.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |