Unable To Login To Trial Environment

(Doc ID 2310316.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Unable to login to this env cps-xxxxxxxx using IOS Mob App & Desktop App

User (xxxxxxxx) is unable to login to this environment cps-gsexxxxxxxx using IOS Mobile Application and Desktop Application as well.

"When I try to sign in from the ios mobile app or the desktop app I got error messages which prevents me from signing in.
I used this service url :  https://documents-xxxxxx.documents.xxx.xyz.com


Error on IOS :
Connection Error, A server with the specified hostname could not be found.

Error on Desktop :
There's a problem communicating with the service. This issue may be temporary, so retrying may solve the issue.

Cause

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