Issue Calling GET Request REST API Of Contacts In Oracle Service Cloud
(Doc ID 2310471.1)
Last updated on MARCH 04, 2019
Applies to:Oracle Fusion Sales Cloud Service - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
On : Release 12 version, CX Integration
Issue GET request REST API of contacts in Oracle Service Cloud
Customer is trying to make a web service REST API in Oracle Sales Cloud (R12) to search for the contacts that exist on Oracle Service Cloud. However when they make a GET request from the URL of Oracle Service Cloud, they get an error
If they make the GET request using POSTMAN for example, it works fine and they get all contacts on Oracle Service Cloud. If they make a GET inside Oracle Sales Cloud, It does not work the GET from the REST API for the Oracle Sales Cloud Service URL.
The script used to get the contacts from Oracle Services Cloud with REST API:
Exception in expression "oracle.apps.cdm.foundation.parties.publicModel.persons.entity.PersonDEO" trigger "Verify_contact" : oracle.binding.expr.ServiceInvocationException Unexpected exception caught: oracle.adf.model.connection.rest.exception.RestConnect
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Contacts -> Create new contact
3. Fill in details and Save and Close
4. Getting an error.
The issue has the following business impact:
Due to this issue, users cannot save contacts
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